All stories
Conveyancing
·
11–50 lawyers
Case summary
Location
Edinburgh
,
United Kingdom
Firm size
18 lawyers
Practice area
Conveyancing
Switched from
Email, paper forms and bank transfers
Plan
Firm
Live in
14 days
Clients sign, pay and check progress in the portal. The phones are quieter, and we’re paid in days instead of months.
Grace Fairlie
Director
Headline result
of invoices paid online
to get paid, down from 41
fewer calls asking for updates
Before Filebird
Every purchase meant forms posted out, signatures chased by phone and invoices paid by bank transfer whenever the client remembered. The front desk spent its day answering the same question: where are we up to?
The switch
Fairlie & Co. turned on the client portal for every new matter. Clients see each step of their purchase, sign documents in the browser and pay invoices by card or bank, straight into the right account.
What changed
Ninety-eight per cent of invoices are now paid online, on average six days after they’re sent. Update calls are down by forty per cent, and the front desk works on files again.
